Refund policy
🔒 Refund & Returns Policy
📌 All Sales Are Final
Due to the nature of our products and the scale of our small business operations, we do not accept returns, refunds, or exchanges under any circumstances. All sales are final.
Please ensure you carefully review your order before checking out.
📦 Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us at support@chaosdust.com within 48 hours of delivery.
Be sure to include:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
We will assess the situation and, if eligible, issue a store credit or resend the correct item at our discretion.
❌ Cancellations & Address Errors
Orders cannot be canceled or changed once they are placed. This includes requests to change:
- Shipping address
- Item variants (size, color, quantity)
- Billing details
Please double-check all order information prior to submitting your purchase.
🛍️ Final Sale Includes:
- All products (physical and digital)
- Made-to-order or personalized items
- Limited edition or promotional items
- Gift cards and membership purchases
📨 Questions?
For order concerns or support, please contact us at support@chaosdust.com. We aim to respond within 1–2 business days.